销售的一般条款和条件

Best price guaranteed

You are on the hotel's website. The prices shown are the hotel's best available rates. By booking through our website, you are guaranteed to benefit from :

• the best available prices
• a booking with no middlemen and no fees
• instant processing of your booking
• direct support from the hotel's staff

Secured transaction

Our website features advanced online security mechanisms. Each stage of the booking process is protected using Secure Socket Layer (SSL) technology, the leading technology in this field. Your information is encrypted and protected using server authentication and data encryption mechanisms.

The security certificate used is issued by an accredited third-party provider, Thawte. This certificate is used by the Availpro booking system. You can check the validity of the certificate here.

The booking system is also hosted in a secure server environment with biometric security mechanisms, a firewall and other advanced technologies to prevent interference and intrusion.  

Cancellation conditions

You can cancel your reservation by clicking on the link at the end of your confirmation e-mail and following the instructions on your screen.

If your reservation includes a booking fee, please note that this is non-refundable.

It is advisable to cancel as soon as possible once the cause of cancellation has occurred.

Cancellation fees

Cancellation fees are non-refundable if a non-refundable rate is selected. Fees are also non-refundable according to the selected flexible rate if cancelled 3 days prior to arrival, the first night without extras is charged and non-refundable. If cancelled on the day of arrival or in case of no-show, 100% of the reservation is charged and non-refundable.

In case of cancellation, if you have paid online all or part of the reservation, this amount will be returned to you after deduction of the cancellation fee (except for non-cancellable non-refundable offers).

The hotel will pre-authorize the amount for the first night.

Taxes

The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.

Contractual clause relating to the applicable legislation and the competent jurisdiction

The entry of the required banking information as well as the acceptance of these General Terms and Conditions and the Special Terms and Conditions by electronic means constitutes an electronic contract between the parties which is proof between the parties of the reservation of the Service and of the payment of the sums due in execution of the said reservation.

The authentic language is French. If the General Terms and Conditions were to be translated into a foreign language, the French language shall prevail over any other translation in the event of a dispute, litigation, difficulty of interpretation or execution of these conditions and more generally concerning the relations existing between the parties.

List of opposition to telephone solicitation

In accordance with Article L.223-1 of the Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on an opposition list to telephone canvassing. This list is accessible via the following website: www.bloctel.gouv.fr.